Please use this form only for reporting problems you may have using our downloadable e-Books and audiobooks. (To report other problems, please see our Contact Us page.) Before reporting a problem, please look over these help pages for downloadable audiobooks and for eBooks; the information there may provide a faster solution to your problem. Please be aware that requests sent on weekends may take longer to be resolved.

So we can get your problem resolved quickly, please include as much information as possible. Fields marked with an asterisk (*) are required.

 

*Your name:
*Your e-mail address:
*Your Library card number: (please enter all 14 digits with no spaces)
*Please let us know what kind of problem you are having:	Logging into account E-reserves Downloadable audiobook E-book Other
*Please tell us about the computer or device you are using (please check all that apply):	Windows computer      Version of Windows:  Macintosh computer MP3 player iPod iPad iPhone Droid phone Nook     Type of Nook:  Kindle Other      Please specify:
*What Web browser are you using (please check "N/A" if there is no Web browser involved):	Crome Firefox Internet Explorer Opera Safari Other N/A
If the problem is with just one specific book, please let us know the following:
Title:
Author:
*Please describe the problem you encountered. Please include as much of the following information as applies: At what point in the process does the problem occur? If there is an error message, what is the wording of the message? Has it worked in the past? Has anything changed in your system, hardware, or library account (e.g., your library card number)? Have you changed to a different e-mail address?
We may need to contact you for additional information to diagnose the problem. We will contact you by e-mail as soon as possible with instructions for resolving the problem.