Please use this form only for reporting problems you may have using our downloadable e-Books and audiobooks from OverDrive.
If you are having trouble logging into your account on our Hoopla streaming media service, please check here. If you are having other problems with Hoopla, please check their help pages first. If this does not resolve the problem, please e-mail firstname.lastname@example.org with your question.
To report problems with our other services, please see our Contact Us page.
Before reporting a problem with OverDrive, please look over these pages about our downloadable audiobooks and eBooks; the information there may provide a faster solution to your problem. Please be aware that requests sent on weekends may take longer to be resolved.
We are currently receiving a large number of support requests due to expired library cards. Library cards expire periodically to allow us to ensure that we have up-to-date information. This does affect your ability to use OverDrive and our other online services. If you get an error message indicating that your card has expired, please call or stop in to any of our locations during open hours and our public service staff can renew your registration.
So we can get your problem resolved quickly, please include as much information as possible.