Please use this form only for reporting problems you may have using our downloadable e-Books and audiobooks from OverDrive. (To report other problems, please see our Contact Us page.) Before reporting a problem, please look over these pages about our downloadable audiobooks and eBooks; the information there may provide a faster solution to your problem. Please be aware that requests sent on weekends may take longer to be resolved. If you are having problems with the recent versions of the iOS app (for iPad, iPhone, or iPod Touch), please see this help page first.
If you are having problems with our Hoopla streaming media service, please check their help pages first. If this does not resolve the problem, please e-mail email@example.com with your question.
So we can get your problem resolved quickly, please include as much information as possible.