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Inspired by Each Other

June 04, 2009 by PatLeach

At a recent management team meeting, we began by sharing stories about something that had inspired us at the library.  I was struck by the number of times that people mentioned internal interactons.  Being treated well by a colleague made a difference.  In many cases, not only did it provide great service to a customer, it made someone's day.

In addition to pointing out how library colleagues provided gracious support, the staff from our facilities management company, Grubb & Ellis, and our laision at the City Law deparment, also received recognition.

Our libraries have been working with fewer staff, but higher circulation, for some time.  I'm pretty sure that our consideration of each other deserves partial credit for making that possible.  It keeps spirits up, and expresses authentic respect.

I encourage staff to acknowledge others when their good internal service makes a difference.  People deserve credit for work that is well-done, especially when it inspires someone else. 

I'll continue to say often that public library work is fundamentally good work.  When we perform our work in ways that support each other, our work is transformed into something that is gracious and meaningful.  That's great for library employees, and it translates into rewarding service for our public.

Tagged in: work, relationships, camaraderie, libraries, inspiration,
Comments: 0

Inspired by Each Other

May 28, 2009 by PatLeach
At this week's Management Team meeting, we began by sharing stories of when we'd been recently inspired by something that happened at the library.

I was struck by how many of the events that people mentioned were exchanges between internal customers.  Two people pointed to the good work of our Virtual Services department, responded quickly and courteously to their requests for help.  Others mentioned the good work of the Grubb & Ellis staff person assigned to their locations.  Our new contact at the City Law department also drew kudos.

These stories underscore the impact of treating each other well at work.   The motivation and inspiration that we provide for each other not only makes our days brighter, but I'm pretty sure that it helps us get more done.  I recognize that we're providing more and more service, with fewer and fewer staff.  Providing excellent service to our internal customers, to each other, allows us to do that with grace.

Tagged in: internal customers, inspiration, staff, relationships,
Comments: 1

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